Orders and Refunds FAQs

Payment
Payment is due before the product can be made.
Custom orders will be created to meet your specifications and you can purchase from there.
I accept Paypal. Payment must be cleared before I can start on your product. You have 3 days to cancel an order to receive a full refund.

Refunds and Exchanges
Full refunds are offered when you cancel within 3 days of purchased. After that funds will be used in purchasing custom ordered items for your board. Only a partial refund can be given after that time.

Order Fulfillment
Make sure you plan in advance for your orders. I complete orders on a first come first serve basis. I may have up to 15 orders at a time to accomplish before yours, so if you have a short window in which you need your item, please contact me for an estimated time. The only exceptions are circles and hooks (unpainted), and RUSH ORDERS. If you wish to have it rushed, there is a $15 fee. Your board will then become priority and be completed sooner.

Other products offered will have different production times, as they do not take as long to complete. You can ALWAYS email me for ANY questions on estimated times.

CHRISTMAS ORDERS
Orders for Christmas should be purchased October 31st. After that there will be a $25 RUSH ORDER FEE. I do not accept Completed Birthday Board Orders after the 2nd week in November, but Birthday Board Kits and Circle Orders may be purchased in the 3rd week. After that any orders will be filled after the New Year.

Notes about Woodburned Rulers:
All boards are woodburned and hand cut -- all original markings (knots, splits, dents, etc) on wood are left to add charm and character. Woodburning is not perfect. When examined closely, the numbers and tic marks will not be completely uniform, but will be aesthetically pleasing and correct in measurement. I make every effort to buy wood with the least amount of imperfections, however it is untreated wood. It may have knots, splits, and dark spots.